EXHIBIT 101 / THE HANDBOOK
EXHIBIT#72HIGH
Management & OwnershipComposite score: 57/100

Fake Customer Reviews and Ratings

Purchased five-star reviews inflate a rating that a platform's own fraud detection may later purge entirely.

Risk Scores

Frequency70
Financial Loss50
Detection Difficulty60
Prevention Ease50
Composite Score57/100

Perpetrator Roles

Manager

Affected Formats

QSRFast Casual

Detection Difficulty

Moderately difficult. Requires consistent audit procedures and data analysis to surface.

HOW IT WORKS
Audit scheduled by franchisor
Records altered before audit
Auditor sees clean books
Royalties underpaid
Discrepancy found in deeper audit
Handbook Chapter · F-072

Franchise Audit Obstruction

Full chapter with identity card, real examples, warning signs, detection and prevention guidance.

Exhibit AI Detection

AI-Powered Detection Design

Compare review velocity against actual transaction volume.

Prevention Guidance

Audit Controls

Enhanced audit controls required. Standard procedures are insufficient — implement layered verification.

Technology

Automated POS monitoring, real-time exception reporting, and AI-driven anomaly detection significantly reduce exposure.

Culture & Training

Staff awareness programs, anonymous reporting channels, and clear consequence policies deter opportunistic fraud.

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